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British Pounds

Returns and Refund Policy

Thanks for shopping at Happy Tails Pet Supplies.
If you are not entirely satisfied with your purchase, were here to help.


You have 14 calendar days to return an item from the date you received it.
Your item must be in the original packaging.


Once we receive your item, we will inspect it and notify you that we have received your returned item.  We will immediately notify you on status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment) You will receive the credit within a certain amount of days, depending on your card issuers policies.


You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you require a refund the cost of return shipping will be deducted from your refund.

Contact us 

If you have any questions on how to return your item to us contact us.

Happy Tails Pet Supplies
2 Royal Road,
Co Durham
T: 0789 450 7775
[email protected]

Content © 2018 Happy Tails Pet Supplies